Refund and Return Policy for UNITEALI

Effective Date: March 11, 2025

At UNITEALI, we are committed to providing high-quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return process to ensure your peace of mind.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Time Frame: Returns must be requested within 30 days from the date of purchase.
  • Condition: Items must be unused, unwashed, and in their original condition, including all tags and packaging.
  • Non-Returnable Items: Certain items such as underwear or swimwear may not be eligible for returns or exchanges for hygiene reasons. Please check the product page for specific details.

2. How to Return or Exchange an Item

To initiate a return or exchange, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at contact@uniteali.xyz within 30 days of receiving your order. Please include your order number and details about the item(s) you wish to return or exchange.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send the item(s) back to us.
  3. Pack the Item: Please ensure the item is securely packed to avoid damage during shipping. All original tags and packaging should be included.
  4. Ship the Item: Send the item(s) to the return address provided. The cost of return shipping is the customer’s responsibility unless the item was defective or incorrect.

3. Refund Process

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.

  • Full Refund: If your return meets all conditions (unused, unwashed, within 30 days), you will receive a full refund.
  • Partial Refund: If the returned items are damaged or missing parts, we may issue a partial refund based on the condition of the item.
  • Exchange: If you prefer an exchange, we will ship the new item(s) once we receive your return. Additional shipping fees may apply.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contact@uniteali.xyz. We will offer a full refund or replacement at no extra cost to you.

5. Non-Returnable Items

Some items are excluded from our return policy, including but not limited to:

  • Personalized or customized items.
  • Sale items or items marked as non-returnable.

Please ensure that you review the product details before purchasing, as exceptions may apply to certain items.

6. Contact Us

If you have any questions or concerns about our return and refund policy, feel free to contact us: