Shipping Policy for UNITEALI

Effective Date: March 11, 2025

At UNITEALI, we are committed to delivering your purchases quickly and safely. Our Shipping Policy provides you with important information about our shipping process, including delivery times, shipping methods, and costs. Please read this policy carefully before placing an order.

1. Shipping Locations

We currently offer shipping to the following locations:

  • United Kingdom (Domestic)
  • International Shipping: We ship to a wide range of international locations. Please refer to the checkout page for available countries.

2. Shipping Methods and Delivery Times

We provide two main shipping options for both domestic and international orders:

  • Standard Shipping:
    • UK Orders: Typically delivered within 3-5 business days.
    • International Orders: Delivery times typically range from 7-14 business days, depending on the destination country.
  • Express Shipping:
    • UK Orders: Typically delivered within 1-3 business days.
    • International Orders: Delivery times vary based on destination, typically between 3-7 business days.

Please note that shipping times may vary due to unforeseen circumstances like customs delays or third-party shipping issues.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Delivery address (domestic or international)
  • Shipping method (Standard or Express)
  • Order size and weight

You will be able to review the shipping costs before completing your order during the checkout process.

4. Order Processing

Once your order is placed, we aim to process and dispatch it as quickly as possible. Orders are typically processed within 1-2 business days. Orders placed after 3:00 PM or on weekends and public holidays may be processed the following business day.

Once your order has been dispatched, you will receive an email confirmation with tracking information (if applicable).

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number and a link to track the status of your shipment. You can also log into your UNITEALI account to check your order status.

6. Shipping Restrictions

  • Customs and Import Taxes: For international orders, your order may be subject to customs duties, taxes, or import charges imposed by your country’s government. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost at checkout. Please check with your local customs office for more information on these charges.
  • Restricted Items: Some items may not be eligible for international shipping due to restrictions or regulations in the destination country.

7. Missing or Damaged Items

If your order is missing, damaged, or you receive the wrong item, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue promptly and ensure that you are satisfied with your purchase.

Please provide your order number and a description of the issue when contacting customer support.

8. Address Accuracy

To avoid delays or delivery issues, please ensure that the shipping address you provide at checkout is accurate and complete. UNITEALI is not responsible for any issues that arise from an incorrect address provided by the customer. If you notice an error in your shipping information after placing your order, please contact us immediately.

9. Shipping Policy Updates

UNITEALI reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our shipping procedures.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or your order, feel free to reach out to us: